Knowledge-led replies
Uses your help center, docs, and policies to give accurate, on-brand answers.
A MERKIVO SOLUTION
Conversations that
move your business forward
Riwa AI helps your team answer, guide, and follow up with customers across every conversation.
Always available
Answer customer questions 24/7 across all your channels.
Built on your knowledge
Grounded in your real content for accurate, on-brand replies.
Human when it matters
A smooth handoff to your team whenever it's needed.
CAPABILITIES
Helpful answers, grounded in your business
Riwa AI combines your knowledge, your channels, and your team to deliver accurate, helpful conversations at scale.
Multilingual conversations
Engage customers in their preferred language with high-quality, natural responses.
Seamless handoff
Transfers complex conversations to your team with full context and no repeat questions.
Clear insights
Understand what customers ask, spot trends, and improve your content over time.
HOW IT WORKS
Connect → Guide → Resolve
From the first question to a successful outcome, Riwa AI helps you deliver fast, accurate, and consistent support.
1
Connect
Meet your customers on the channels they already use.
2
Guide
Provide helpful, knowledge-led answers and next steps.
3
Resolve
Close the loop or hand off to your team when needed.
PRICING
A plan shaped around your team
Tell us about your channels and goals to get a tailored quote.